This week I called a company to get help with additions and changes to our services.

My experience with this call made me think about the meaning of ‘customer service’. Put the word ‘customer’ in front of ‘service’ and immediately expectations of something good, excellent or beneficial is bound to occur.

On the contrary, ‘customer service’ does not carry the definition I attach to it. It simply means, I am the customer and someone is going to provide assistance to me. There is no promise of good, excellent of beneficial being made in the term ‘customer service’.

 Back to my call I was making.

After listening to a long menu of choices, and selecting what I thought was the best possible choice, I finally reached a person. She asked if I was interested in purchasing additional services. I responded yes and added that I was interested in deleting some as well—she told me she needed to transfer me to ‘customer care’. I waited on ‘hold’ for 17 minutes.

I wondered quietly about the ‘customer care’ that’s too often the absent in our service oriented culture. Maybe I’m more hyper-sensitive than some. In our remodeling business, it’s all about the service and the details. I’m happy to be a part of a company where our commitment to ‘customer care’ makes these personally shared testimonials and remodeling stories possible.


Contact Us Today

Call us at (410) 604-2283 - Let's talk about your home’s potential and your home remodeling inspirations. Or, if you'd prefer send us an email to jhall@villabuildersinc.com

What to Expect

Here's what happens when you call us-

  • We will talk a bit about what's bugging you with your home.
  • If you are comfortable after our first chat, you can invite us to take a closer look. This appointment usually takes place within a couple of days of your initial call.
  • During this visit, we will listen and take lots of notes.
  • Depending on your remodeling project, your needs, and your questions; our first visit typically takes about 1 - 2 hours. We will share with you how our design process will address your needs and your budget. There is no charge for this visit.

    If you decide that everything we talk about works for you, then we will take the next step where we will dig in and get your project moving.