| Villa Builders Earns 2008 Guildmaster Award |
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FOR IMMEDIATE RELEASE Villa Builders, a Maryland Design & Remodel Company, Earns 2008 Guildmaster with Distinction Award for Exemplary Quality and Customer Service Arnold, Md., April 25, 2008 - Villa Builders, Inc., an award-winning Maryland design and remodel company, has received the 2008 Guildmaster with Distinction Award for Exemplary Quality and Customer Service from GuildQuality, a third-party customer survey and performance reporting organization. Once a year, GuildQuality bestows upon a handful of its members an award for exemplary quality and customer service. Award winners differ in their types of work and their price ranges, but all have a lengthy track record of exceptional customer feedback. Villa Builders is proud to be among those recognized this year. (For more information about this award, please visit www.guildquality.com/guildmaster/2008/.) "We joined GuildQuality to help us maintain and improve the quality of service our clients expect from us," says Jeff Hall, president of Villa Builders. "Receiving this honor validates our commitment to that end." Last summer, GuildQuality reported a 100-percent recommendation rate from Villa Builders customers. For Hall, the value of their membership in GuildQuality comes just as much from learning how they can improve their services as from the positive feedback they receive. "GuildQuality's objective feedback helps us realistically assess our strengths, improve response times and identify areas of our business that may need attention." This year's Guildmaster awards were based upon a review of over 40,000 customer satisfaction survey responses for nearly 600 building and real estate professionals nationwide. To be eligible for an award, a GuildQuality member must achieve a recommendation rate of 90% or greater and at least 70% of their customers must have completed a customer satisfaction survey. For those eligible, additional criteria deemed indicative of outstanding customer service was used to generate the final list of Award winners. In addition to its GuildQuality membership, Villa Builders participates in an industry think-tank for top remodelers-Remodelers Advantage Roundtables-using a peer-to-peer mentoring approach in which members across the country share their experiences and strategies to help each other improve processes and build success. About Villa Builders Villa Builders is a design-build residential remodeling and home building company founded in 1997 by Jeffery Hall. Headquartered in Arnold, Md., Villa is known for its expert craftsmanship, excellent customer service and dedication to creating beautifully remodeled and custom built homes in and around Anne Arundel County. Jeff Hall has more than 20 years of experience as a trained carpenter, having worked his way up through the ranks of the building trade prior to opening Villa Builders. The company is an active member of the Anne Arundel Chamber of Commerce, GuildQuality, and the Washington, D.C. chapter of the National Association of the Remodeling Industry (NARI). Villa received the 2005 NARI Contractor of the Year Finalist Award in the Residential Kitchen Category ($30,000-$60,000). For more information about Villa Builders, please visit www.villabuildersinc.com or contact Joanne Hall at (401) 349-3282 or email This e-mail address is being protected from spam bots, you need JavaScript enabled to view it ### |